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Posts Tagged ‘programme

When it technologically rains, it technologically pours. Technologically bad things happen in threes. That is my way of summing up my three recent visits to an Apple service provider.

What would you do if you sent in your iMac with blown power supply only to have it returned with a crack on its screen? Those were two of the three first-world blows that shot my way.

In mid November, I discovered that my always on iMac was deadly off. I made an appointment with a local authorised Apple service provider to have it diagnosed.

It took just over a week to find out that the power supply component had blown and needed replacing. But I had to endure an unanswered email a week in and a full voice box when I tried calling. I was about to troop into the store when I received a call. Phew!

Not phew. When I collected my iMac, I had to send it right back because there was a crack on the upper left of the screen. I know it was Christmas season, but decorating my computer with a snowflake-shaped crack was pushing it!

The crack was not there when I sent it in. I know because I look at my computer several times every day. There were also some discolourations on my screen due to its proximity to a window at home, and short of that crack, the rest of the new screen was flawless.

This seemed to convince the customer service representative, but she had to convince her manager. To her credit, that happened fairly quickly and I was told that the screen would be replaced for free and at my convenience.

I had to catch up on some work so I used my iMac furiously for a week — I had to squeeze in a lost week of work AND see the crack winking at me as I worked. Then I lugged my iMac down to the service store again. This time I did not have to wait more than a few hours for them to right their wrong.

Actually, there is still something wrong. As I type this, I see a speck of dirt behind the screen. It is NOT a few dead pixels. The dirt appears to be between the glass and the backlight. But I am bearing with it for fear that another visit will result in some other anomaly.

Apple SSD programme.

Then about two weeks before Christmas, Apple-Santa sent me email about an issue affecting the SSD of my Macbook Pro.

I put the servicing off till yesterday because I work just as much in the silence of libraries or in the aroma of coffee. Even though the solution was a firmware update, I could not afford another have-one-ailment-get-another-free incident.

Thankfully, the process was painless. If painless is backing everything up on an external drive and restoring the SSD when I got home. It was all in a day’s work. Thanks for the “free” service.

Now who do I send my bill for MY time and effort to?

In August 2016, the Singapore Health Promotion Board updated its documentation for the Healthy Meals in Schools Programme. If the programme has a mission statement, it must be this (from programme site):

Research has shown that food preferences are generally acquired during childhood and that eating habits acquired after adolescence are more resistant to change. The school environment plays an important role in nurturing and sustaining good eating habit. In view of this, the Healthy Meals in Schools Programme (HMSP) seeks to enhance the availability of healthier food and beverage choices in schools.

School canteen stall owners generally toe the line during normal school operating hours. But some might operate outside those lines when they can.

My son had to attend extra classes Monday through Saturday during the school “vacation” last week because of the upcoming PSLE. He told me that the canteen uncles and aunties sold french fries and fizzy drinks like Sprite.
 

 
Were they doing this to make a quick buck? Might their excuse be that the junk food items were morale boosters? Might they reason that they did this only rarely so they were not really doing anything wrong?

Who can blame them if they have self-interests to think of, they retain old mindsets that are not challenged, and there is seemingly little monitoring?

The same could be asked about the implementation of our latest ICT Masterplan. The fourth iteration was released a year ago without much fanfare. However, in this case there is even less pressure.

There are guidelines and principles. There are even metrics from the previous plan. School ICT heads will know what I am talking about, and if they are honest, they will acknowledge that such data and soft policies do not make a dent.

The ICT Masterplan and the Healthy Meals in Schools Programme suffer similar problems. If they are viewed as policies, rules, or guidelines to follow, people will look for loopholes. If the words are not enforced, they will be ignored. If there are spot-checks and periodic measures, they are predictable and can be prepared for, just like exams.

What needs to happen is a shift to ownership of better teaching and learning as enabled (not just enhanced) with ICT, and better eating habits as enabled by an environment promoting healthier food. Both address mindsets first, not behaviours. Both seek to replace an old culture of practice.

Both need non-traditional leadership — from the ground up. Both need social pressure, not just periodic measuring, testing, monitoring, and punishing.
 

 
To be fair, the 4th ICT Masterplan is crafted in a way that embraces such forms of ownership, leadership, and cultural change. However, they are just as easy to ignore in favour of french fry or instant noodle teaching.

Such teaching is fast, efficient, and seemingly filling. But like the unhealthy food, this results in long-term harm. Schooling is favoured over educating; the schooled are exam-smart and dependent on such meals; the next generation are prepared for the teachers’ past instead of being able to shape their future.

ECG is an acronym for electrocardiogram. I had an ECG earlier this week, but it was not about my heart. I volunteered to share some thoughts at a school’s Education and Career Guidance event.

As with other events which are designed so that I give, I received much in return. Here are a few of my takeaways from the event.

Many thanks to this group for giving me the permission to share this photo.

The students were prepared with some guiding questions, but we found much of this scaffold unnecessary. When we made meaningful connections, questions and answers flowed naturally.

For me this reinforced the importance of being personable and personal as an educator.

Being personable is being approachable, having a smile that comes from deep within, and above all sounding human instead of high-and-mighty. Being personal is sharing meaningful events or stories. This sort of sharing is sincere and connects with heart and mind.

For example, when I introduced myself I mentioned that I was married to one of the teachers in the school. That naturally piqued interest and generated a Q&A game.

I also noticed all members of one group were armed with smartphones. So instead of answering the “What do you do?” and “Why do you do it?” questions the standard way, I asked the students to Google me. It was my way of showing them that:

  1. they should use the tools they already have,
  2. they could teach themselves, and
  3. it was important to be Googleable in a good way.

All three are important in modern work. If that is not career advice and guidance, I do not know what is.

I took the opportunity to ask different groups of students what they thought about the state of technology use in school compared to their personal lives, what games they played, and what social media tools they preferred. I will focus on their social media habits since that was the topic I discussed with all of them.

Almost without exception, the students seemed to favour Instagram. Some were on Twitter, and if they were, they preferred to keep private accounts. YouTube was also popular, but it is not really a social media platform if the behaviour is largely consumptive. Only a few had heard of or used more current tools like Snapchat, Meercat, or Periscope.

The serendipity ship sailed by because a tweep shared this the next day:

Her students were slightly older, but they had a similar evolutionary social media profile.

Take one or two accounts and you have anecdotes; collect more anecdotes in a disciplined way and you have data. Groups like comScore, TheNextWeb, and MindShift provide similar anecdotes and data about how teenagers use social media.

The more important question is whether teachers know and care enough that their students are on such platforms. If they do, the next question is whether teachers use appropriate strategies (read: non-LMS, non-traditional).

Students and teachers have different expectations of social media. For example, teachers seem to forget how they use social media in their own lives and resort to push strategies instead of pull.

Push strategies include making announcements, giving instructions, requiring online discussions of a certain quantity by a certain time, etc. These are pushed towards students and rely on an external locus of control (the teacher).

Pull strategies, on the other hand, originate from the students, a shared event, a common interest, or some other internal locus of control. No one has to tell them to take a photo (like the one above) and share it on Instagram, to talk about Amos Yee or Taylor Swift on Twitter, or to discuss homework on Facebook.

I let some of the students know that one of the things I do now is try to show teachers how to unlearn old habits and pick up new value systems for teaching. The secret sauce is this: Teachers have to use social media in their own lives and transfer what is good and useful to class. It is social first, not content first.

One student asked me if I could come back to her school and tell her teachers how to do that. I would love to. I can, but will the school leadership or staff developer even bother?


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