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Posts Tagged ‘process

I was one of many owners affected by the iPhone slowdown due to drained batteries. I wondered how to get a new battery with the minimum of fuss.

I could have visited a reputable phone repair shop and the battery alone would cost about SGD65. The price was accurate as of Nov 2017 and I know this because I replaced my son’s iPhone battery then.

However, Apple now offers a SGD38 battery replacement. I took advantage of this official but cheaper option and I share my experience below.

made an appointment online using my iCloud credentials. The batteries are limited so the appointments are critical to avoid disappointment. Once online, I got to select the date, time, and battery service provider. Note:

  • As there was a high demand for replacement batteries, I was only able to fix an appointment a week later.
  • The appointment calendar only spans a week. If there are no slots left that week, you will have to try the next day for another day’s slots to open up.
  • It is probably best to select a battery service provider closest to your home or work place. This will cut down on travel time and cost.

After I booked the appointment online, I received an onscreen and email confirmation. Both contained the Case ID number.

iPhone battery service reservation.

To prepare my phone for servicing, I had to:

  1. Deactivate Find My iPhone.
  2. Sign out of iCloud services completely.
  3. Reset the iPhone completely (Settings -> General -> Reset All Settings).
  4. Remove any and all non-out-of-the-box Apple add-ons, e.g., phone case.

Addendum: Remove the phone’s SIM card before you hand it over. I did not have to do this as the phone I serviced was a spare one and did not have its own SIM card.

I brought the iPhone to the service provider at the appointment time. My provider had a self-service queue system which required me to type in the last six digits of my Case ID number.

I had a morning appointment on a week day, so there were very few people about. I waited for about a minute and was called to the counter.

The service representative did a diagnosis of the phone to confirm the almost dead battery. I did this previously with the help of this app (the iPhone’s battery had dropped to 17% of its original charging capacity).

Battery capacity.

There was the usual form filling on an iPad, and in the case of my provider, the unusual signing of the form three times — one for personal information, one for the service, and one for terms and conditions.

The diagnosis and administrative work took just under 15 minutes.

The official battery replacement time was two hours. I left my contact number to be notified when the phone was ready for collection.

I received email notification that my phone was ready for collection about 1h 15min after I left the service centre. Strangely enough, the SMS notification arrived almost 15 minutes after the email.

I returned to the service centre, collected the phone, and made payment of SGD38 with my credit card. There was no extra service fee for my out-of-warranty iPhone because of Apple’s provision.

According to the terms and conditions, I have 90 days to see if the new battery works properly. So far so good.

One final recommendation: Do not make a fuss with a service representative if you do not do your homework. One older gent at the service centre raised his voice. He was at another counter before me and still there after I left. No amount of shouting and complaining is going to make repair faster.

The process getting my iPhone battery replaced was quite painless because I did my homework: Make an appointment online and prepare the phone. I also said good day and thank you.

I love YouTube videos that shed light on the processes behind a product. The video below was one of the better ones because it was about the most recent episode of Game of Thrones (GoT).


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Some say that the last 15 minutes of the episode were among the most epic of the entire series. If you watched the episode, it might be easy to see why.

It is just as easy to stop at this level of appreciation. You are entertained, but you do not really know why.

The behind-the-scenes (BTS) videos provided insights into the many processes that resulted in the product. The BTS view showcased the effort, talent, organisation, courage, and creativity of the people involved in the production.

Creating the episode was difficult. Documenting it and deciding what to highlight was not easy too. However, taking the trouble to showcase and reflect on the processes provides depth to the product.

The same could be said about academic endeavours. Most papers and projects have an audience of only one — the teacher. However, e-portfolios like blogs and personal websites have potentially larger audiences. Engage them and the audiences become participants who provide even more feedback.

This is how focusing on the processes provides richer and more meaningful learning experiences than just grading final products. I welcome the day when e-portfolios are not just good-to-have add-ons, but are default platforms and strategies for assessment and evaluation.

Did you ever consider how beer could be used to spread the message of the importance of diversity? Now that would be drinking responsibly!


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Molson, a Canadian beer brand, did just that.

The video also had a hotspot link to a making-of video to reveal ideas and processes behind the product. HAD. The link did not work when I tried it because it is either offline or private.

This is a shame because such videos provide insights into how great ideas are born and nurtured. They make design thinking real.

Thankfully there is a behind-the-scenes video of an earlier project that involved the scanning of passports. But it leaves you wanting more. More insights, not more beer.


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All that said, such videos are not just educationally useful for illustrating process and product, they are critical as 2017 starts with so much attention on closing borders, clamping up, and shutting down progress.

The first video shows how different people can work together and then enjoy the fruits of their labour. The second shows a bit of the nitty-gritty to make that happen.

If I bothered to search my blog archive, I could find out exactly how many times I have featured OK Go for my occasional series on process and product.
 

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This product was OK Go’s latest music video. It was a little over four seconds slowed down to play over four minutes and featured coloured salt.
 

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Like most behind-the-scenes insights, the next nitty-gritty video is not going to get as many views as the polished music video.

The almost needless reminder is how often people value the product over the process. If they want to be entertained, they have every right to focus on the product. But if they want to learn or gain an appreciation of the hard work, they need to get insights into the process.

In schooling, the principle that transfers is grades, scores, or certificates as products, and feedback, reflection, and revision as processes. The products are obvious, but the processes are not.

However, the processes in schooling and education are arguably more important than the products. A child can be drilled and pushed into getting As for tests or s/he can learn how be resilient, reflective, and independent.

The first set of methods tends to be formulaic, driven by shortcuts, and relatively easy. The second set, driven by character, attitudes, and values, takes time and is difficult. The first sets a child up for the test of school; the second for the test of life.

Which would you rather have? Decide. OK, go.


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If the product (the visual effects in the movie, The Force Awakens) was impressive, what more the insights into the processes (hints at how the product came to be).

If the product of supposed learning (the grades after an exam) are impressive, what more are the insights into the processes of learning (cognition, metacognition, environmental support, enabling strategies and instruments, etc.).

The movie industry knows how important it is to record and showcase what happens behind-the-scenes. How about schools? Why are learner owned and managed e-portfolios not more common?

What excuses are you going to give to stand in the way of today’s learners and more authentic learning?

Here is something that will appeal to Game of Thrones (Got) fans.

Moleskin, makers of really expensive paper products, commissioned a paper-based version of the title sequence of GoT.


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Compare it with the original title sequence in 2011. Impressive, no?


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No, not as impressive until you get a glimpse into the work that went behind it.


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As I do every time I add to this irregular series on product and process, I highlight how this might apply to schooling and education.

Schooling might focus too much on the products, e.g., worksheets, homework, exams. If we are to educate our learners, they must document and reflect on their processes of learning.

Processes lead to the products, but only the latter are obvious. However, processes are just as important, and perhaps even more so. So why are we not focusing on meaningfully recording processes over time with tools like e-portfolios?

You can read all you want about e-portfolios and how they are important for study and for work. But I offer a visual and aural treat instead.

This was a video by Richard Dunn who was stranded in an airport last year. Instead of complaining, he decided to use the time to create a video while lip-syncing All By Myself.

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The final product was laugh-out-loud hilarious and completed with just an iPhone. Dunn also shared his process, warts and all, in the video below.


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Portfolios of work should also be open for critique. Dunn was not outdone when asked to defend his claim that he did all the work himself.


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As a bonus, he got to meet Celine Dion herself.


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Very few of us are going to meet a celebrity as a result of sharing portfolio artefacts online. But all of us should not just share the products. We should also provide insights to the processes behind the products and be open to the scrutiny that follows.


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