Another dot in the blogosphere?

Posts Tagged ‘macbook pro

I am not one for conspiracy theories, but a casual observer might say I am living one — the items I need for work have synchronised breakdowns.

Holes appeared in my favourite shoes, my laptop backpack is starting to fall apart, my Macbook periodically freezes and shuts down, and my iPad battery is bloated. All this in a space of about a week or two.

Truth be told, I only noticed the holes and wear on my shoes and bag when they became obvious. They did not appear overnight when seemingly signalled by my iPad and Macbook.

If I think about it, my shoes have lasted a few years, and even though I do not wear them every day, I walk in them more. When I visit new campuses or work environments, I make the effort to explore and my shoes get a work out.

I carry a fair bit in my laptop bag because I want to be prepared for any instructional eventuality. This means I carry a small house on my back. I have worn through my share of bags, so this is not unusual.

My iPad started losing battery capacity several weeks ago, but I ignored this and kept charging it up instead of getting a battery replacement. This probably stressed the battery.

Apple SSD programme.

My laptop, on the other hand, was working fine until I brought it in when I received a notification from Apple for a free servicing for an SSD issue. I had not previously experienced “data loss and failure of the drive”. But the freezing and shutting down started happening after the servicing.

So there is no conspiracy. But there is a going to be a larger-than-usual credit card bill as I pay to get the items repaired or replaced.

When it technologically rains, it technologically pours. Technologically bad things happen in threes. That is my way of summing up my three recent visits to an Apple service provider.

What would you do if you sent in your iMac with blown power supply only to have it returned with a crack on its screen? Those were two of the three first-world blows that shot my way.

In mid November, I discovered that my always on iMac was deadly off. I made an appointment with a local authorised Apple service provider to have it diagnosed.

It took just over a week to find out that the power supply component had blown and needed replacing. But I had to endure an unanswered email a week in and a full voice box when I tried calling. I was about to troop into the store when I received a call. Phew!

Not phew. When I collected my iMac, I had to send it right back because there was a crack on the upper left of the screen. I know it was Christmas season, but decorating my computer with a snowflake-shaped crack was pushing it!

The crack was not there when I sent it in. I know because I look at my computer several times every day. There were also some discolourations on my screen due to its proximity to a window at home, and short of that crack, the rest of the new screen was flawless.

This seemed to convince the customer service representative, but she had to convince her manager. To her credit, that happened fairly quickly and I was told that the screen would be replaced for free and at my convenience.

I had to catch up on some work so I used my iMac furiously for a week — I had to squeeze in a lost week of work AND see the crack winking at me as I worked. Then I lugged my iMac down to the service store again. This time I did not have to wait more than a few hours for them to right their wrong.

Actually, there is still something wrong. As I type this, I see a speck of dirt behind the screen. It is NOT a few dead pixels. The dirt appears to be between the glass and the backlight. But I am bearing with it for fear that another visit will result in some other anomaly.

Apple SSD programme.

Then about two weeks before Christmas, Apple-Santa sent me email about an issue affecting the SSD of my Macbook Pro.

I put the servicing off till yesterday because I work just as much in the silence of libraries or in the aroma of coffee. Even though the solution was a firmware update, I could not afford another have-one-ailment-get-another-free incident.

Thankfully, the process was painless. If painless is backing everything up on an external drive and restoring the SSD when I got home. It was all in a day’s work. Thanks for the “free” service.

Now who do I send my bill for MY time and effort to?


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