Another dot in the blogosphere?

All, some, none?

Posted on: December 17, 2020

 
I have had the privilege and misfortune of experiencing how student feedback on teaching (SFT) is done in different universities.

When I was a full-time professor, the institute I worked at specialised in teacher education and had experts in survey metrics. So no surprises — the SFTs were better designed and constantly improved upon.

One of the best improvements was the recognition that different instructors had different approaches. Each instructor had a set of fixed questions, but could also choose and suggest another set of questions.

As an adjunct instructor now and roving workshop facilitator, I have been subject to feedback processes that would not have passed the face validity test at my previous workplace.

One practice is administration using only positive feedback to market their courses. Feedback, if validly measured, should be used to improve the next semester’s offering, not be a shiny star in a pamphlet.

Another bad practice is sampling a fraction of a class. If there is a sampling strategy, it must be clear and representative. Feedback is not valid if only some participants provide it.

Yet another SFT foible is not sharing the feedback with the facilitator or instructor. One institute that operated this way had multiple sections of a course taught by different instructors. However, the feedback did not collect the name of their primary instructor because classes were shared.

All the examples I described attempted to conduct SFT. None do it perfectly. But some are better informed than others. Might they not share their practices with one another? If they do, will institutional pride or the status quo stand in the way?

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