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Designing with awareness

Posted on: November 25, 2020

Today I try to link habits of an app use to a change in teaching.

Like many Singaporeans, I have had months of practice using the location aware app, SafeEntry, to check in and out of venues. We do this in a collective contract tracing effort during the current pandemic.

You cannot forget to check in because you need to show the confirmation screen to someone at the entrance. However, you can easily forget to check out* because, well, you might mentally checked out or have other things on your mind.

Therein lies a flaw with the design and implementation of the app. Instead of making both processes manual, the app could be semi-automatic. It could have a required manual check in at entrances, but offer automated exits.

How so? The mobile app is location-aware. It has a rough idea where you are and can suggest where to check in. This is why the manual check in is better — the human choice is more granular.

However, when people leave a venue, the app could be programmed to automatically check them out if the app detects that they are no longer there over a period of, say, 10 minutes. I say give the option to user for a manual check out or an automated one.

*The video below reported that checking out is not compulsory. But not checking out creates errors in contact tracing, i.e., we do not know exactly where a person has been and for how long. This not only affects the usability of the data but also inculcates blind user habits.


Video source

For me, this is a lesson on rethinking teaching during the pandemic by using awareness as key design feature. It is easy to just try to recreate the classroom room and maintain normal habits when going online or adopting some form of hybrid lessons.

But this does not take advantage of what being away from the classroom or being online offers. The key principle is being aware of what the new issues, opportunities, and affordances are, e.g., isolation, independence, customisation.

Making everyone to check in and out with SafeEntry is an attempt to create a new habit with an old principle (the onus is all on you). This does not take advantage of what the mobile app is designed to do (be location aware).

Likewise subjecting learners to old expectations and habits (e.g., the need to be physically present and taking attendance) does not take advantage of the fact that learning does not need to be strictly bound by curricula and time tables.

The key to breaking out of both bad habits is learning to be aware of what the app user and learner thinks and how they experience the reshaped world. This design comes from a place of empathy, not a position of authority.
 

2 Responses to "Designing with awareness"

thanks for sharing my meme, Dr. Ashley.

I originally posted this as a short message in September of 2016. I have it posted on my website here: catenco.de/germs (https://www.catencode.com/post/2016/09/26/some-people-are-more-aware-of-the-germs-on-their-hands-than-the-germs-in-their-hearts), but have not yet made the meme til some time after.

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