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Getting my new iMac 2020

Posted on: August 14, 2020

This is a follow up to my wish on Wednesday to replace my 2012 iMac with the recently released 2020 model.

Shortly after I shared my thoughts, I ordered the item online. The process to get the discounted iMac and pay by instalments was not as straightforward as simply getting one at full price and paying in one go.

Given the choice of calling a local number or ordering by online chat, I opted for the latter. I had used the phone ordering some years ago and it was too long and uncomfortable for my liking.

The online chat was smooth because I could copy and paste the URL that led to the exact model and specifications I wanted. That saved a lot of time that would have otherwise been used to get the order right.

The curious thing about ordering via chat was that the payment information and initial confirmation were still by phone. The phone call was the equivalent of inputting my credit card number and expiration details. The difference was that a bank partner handled this part of the transaction. This was still an uncomfortable process because I was taught never to give financial details over the phone!

That part was also out of Apple’s hands. If a bank partner did not have a centre to handle these calls, you could not use that bank’s credit cards to pay by instalments. Two of my credit cards normally qualify for this. However, one bank had stopped this service due to the coronavirus.

The final confirmation was via email. If I had paid full price and at one go, I would have received the same email. But since I wanted the education price, to pay by instalments, and get a free pair of AirPods, I jumped through these administrative hoops.

I ordered the iMac on Wednesday and received it and the AirPods by DHL on Thursday (yesterday). That was a quick turnaround!

If I had ordered normally, I could have chosen a specific delivery window. The hybrid ordering process I described above did not provide this option. However, the courier was considerate enough to give me a call before he stopped by.

I met the courier at my door in the afternoon and set up the new iMac with a Time Machine image of my old iMac. I drafted this blog entry a few hours later in the evening.

iMac 2020 overview.

I am pleased with how quickly the entire process of buying and setting up took. Now I only have to get RAM modules so that I can upgrade the iMac’s memory myself!

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