Another dot in the blogosphere?


Posted on: July 26, 2020

I found out on Friday that I had been paying more than I had to for my fibre broadband service.

I had been on a two-year contract for a $39.90 per month plan. The contract expired in February 2019 and the plan is now worth $29.90 per month. That’s right, I was paying $10 more per month for 17 months. But I am now paying less for the same plan.

Should I have kept track of the status of the contract? I normally do, but there were no online records when I checked my account for documents as far back as three years.

Should the service provider have sent a reminder that my contract was over? I expect so, but I only received promotional SMS from them (the first one after the contract expired was on 2 August 2019). This is not the same as saying that the contract is over.

It takes two hands to clap. I am holding my hand up to admit I should have checked. That same hand set up a reminder in my online calendar to warn me when the new contract will expire. Perhaps I should have just used that hand to wave goodbye.

1 Response to "Onus"

Hi Dr Ashley the 29.90 plan could be a reward for your completion of 2 yr contract. A strategy to keep good customers


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