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iOS 13.5 error: App no longer shared with you

Posted on: May 24, 2020

Every iOS update creates new problems as it solves old ones.

The latest one, iOS 13.5, helps you get to the keypad faster if a mask prevents Face ID authentication. But it also creates this error in the App Store.

iOS 13.5 error: This app is no longer shared with you.

I found out that when I updated some apps (e.g., WhatsApp), this error message would pop up and I could not start those apps at all. This did not happen with other apps (e.g., Google Sheets).

I found a workaround thanks to this site:

  1. Go to the Settings app -> General -> iPhone/iPad Storage
  2. Scroll down the list to the affected app and select it
  3. Tap on the Offload App button (the app will be uninstalled but iOS will retain its data)
  4. Reinstall the app (the same button will provide that option or you can visit the App Store)
  5. Tap on the app icon once it has reinstalled

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