Another dot in the blogosphere?

Not smart at all

Posted on: October 13, 2019

Here is an anecdote to add to our story to be a Smart Nation. It reveals how far we are from the starting line.

Early last week, I returned a library book via the book drop kiosk on my way to work in the morning. It beeped and the “Returned” indicator flashed to confirm the transaction.

About an hour later, I received email that the book was still due. Did I imagine returning the book or did the kiosk not register my return?

The next day, I received email that confirmed that I had returned the book the previous day. Apparently, it takes a day to register transactions and send notifications. Even telegrams worked faster!
 

 
What is the point of replacing inefficient human processes with equally inefficient but automated processes? If we are going to claim to be a Smart Nation, we need to identify the stupid processes that prevent us from starting on that journey.

I say we start by getting rid of the people who cannot empathise with the people they are supposed to be helping. Here is a tip: If someone is going to fire them, do it in person. It might take a while for an automated response to get to them.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

http://edublogawards.com/files/2012/11/finalistlifetime-1lds82x.png
http://edublogawards.com/2010awards/best-elearning-corporate-education-edublog-2010/

Click to see all the nominees!

QR code


Get a mobile QR code app to figure out what this means!

My tweets

Archives

Usage policy

%d bloggers like this: