Another dot in the blogosphere?

Have app will borrow?

Posted on: September 2, 2019

I have not had to buy or borrow a dead-tree book for a long time.

I have been given courtesy copies of books I contributed to. Late last year I received a hardcover copy of a textbook for the Masters course I facilitate because no one asked for the e-version.

About a week ago, I discovered Naked Statistics at a cafe. I thought I found the e-book at our national library, but discovered that it was only a summary. Thankfully the book, in hardcover no less, was available at my local library.

E-book summary of Naked Statistics.

The last time I borrowed an actual library book was almost ten years ago; I only borrow e-books if I need to.

I was aware that I could use an app to borrow actual books without joining the queue at a self-checkout kiosk. So I downloaded the app, logged in to my library account, and scanned the barcode to borrow the book. Eager to devour the book, I read the first two chapters before leaving the library.

NLB mobile app in Apple App Store.

I had to pass through a series of scanners on my way out of the library. The first one beeped like I had kidnapped a member of the royal family. There seemed to be a delayed response between borrowing the book via the app and registering that it was actually borrowed.

The app has a low rating in the app store. None of the reviews that I read mentioned the lag between borrowing and registering. Most mentioned app lagginess and legacy issues.

I asked a librarian if I should be concerned about alarms going off as I made my way through more scanners. She brushed off the issue by saying that the scanners were too sensitive. Did I hurt their feelings by not borrowing enough paper-based books?

Two more questions. Might the lagginess might lie in how the app communicates with a central database? Could the legacy issue be old mindsets on how libraries operate?

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