Another dot in the blogosphere?

New library chairs: A usability lesson

Posted on: October 20, 2018

A local library I frequent replaced its old seats with more modern chairs. While the old chairs were worn, they were not covered with material that squeaked with every little movement.

Call me old school, but I like a quiet library because I go there to work. Settling into the new seats or moving about creates squeals, groans, and farts. When other people do the same, you get an orchestra of odd and unwanted sounds.

History has a way of repeating itself because people do not listen and are not learners from the mistakes of others. If they listened and learnt, they would put usability over aesthetics.

In the library’s case, decision makers could have tested the seats in context and with actual users. Usability is not judged from a budget spreadsheet, vendor sales pitch, or site visit. Usability is about contextual use.

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