Another dot in the blogosphere?

Sunseap letter

Posted on: October 15, 2018

Mention the company name, Sunseap, to folks here and most will probably give you a blank look.

I do not blame them because I had not heard of them until I read a news article in April this year and learnt that they provided solar-generated electricity.

When I found out that the energy market was to open up and that my home was in one of the trial areas, I made up my mind which company to sign up with.

The problem with this discreet company is how low-key it seems to be. It did not market itself aggressively at the malls in the trial areas. It did not even have its own customer relations and billing department. It relied on StarHub, a local telco, instead.

Recently I received a registered letter from StarHub that informed me that Sunseap was taking over those processes because the latter needed to be its own and fully operational entity in the liberalised energy market.

As acknowledgement and compensation, I was given SGD50 worth of shopping vouchers and promised an automatic SGD50 rebate on my next bill. The latter is effectively a month’s bill. I am thankful for both.

But here is the rub: I found out that Sunseap does not have extensive payment options.

I like to establish recurring credit card payments on all my bills. This way I do not need to remember to pay the bills on time and I earn points on my credit card. According to an email exchange with Sunseap:

Currently, we only accept payment via PayNow or PayLah. However, we will be increasing more payment options in the months to come, including a recurring credit card payment. When this is rolled out, we would inform you via email.

To their credit, the response was relatively quick — four hours from my initial query — and polite and well-structured. I hope that the recurring credit card payments roll out sooner than later.

Sunseap has a social media presence on Facebook and Twitter. Both provide informative but dry postings — high on media, low on social.

Side note: I find Sunseap’s logo disconcerting (see its Facebook or Twitter page). It reminds me of the Japanese flag during World War II. I wonder how much thought went into its design.

I am keeping my fingers crossed that I have backed a player that will play the long game and do the greater good.

Disclosure: I was not approached by Sunseap nor was I paid to write about their services. The energy company seems to be the only solar energy company here at the moment and I think people should consider the planet and not just their pockets.


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