Another dot in the blogosphere?

Feedback on Turnitin Feedback Studio

Posted on: February 17, 2018

Turnitin’s Feedback Studio (FS) is a useful tool, but it is not perfect. In fact, far from perfect. The developers attitude to feedback is far from desirable.

For two semesters I have experienced error messages while providing feedback and grading online assignments with FS. I use the latest versions of MacOS and the Chrome browser.

Last semester, the errors would start with this popup overlaying the assignment I am grading.

Turnitin Feedback Studio error message 1.

I have to close the window with the assignment to return to the LMS interface from which FS was launched. I cannot get back to the comment I am writing to attempt to salvage it.

The LMS frame which used to contain a list of student names and assignments contains this error message instead.

Turnitin Feedback Studio error message 2.

This happens consistently and almost predictably every 30 minutes. Even though I set a timer for 29min 45sec to try to refresh the LMS windows and reopen the assignment, I sometimes still get caught by this error.

This semester I have also come across a more elaborate error message.

Turnitin Feedback Studio error message 3.

I do not cancel anything or make any request. The FS system creates this popup and the effect is the same — I lose whatever I am working on and need to refresh the LMS window

The usability is poor not just because these errors disrupt the flow of providing feedback by way of comments in each assignment.

FS is also a pain to use because I cannot mouse scroll in an assignment. I have to use the up and down arrows or a scrollbar. Providing feedback and grading requires me to rapidly look at different parts of an assignment. It is not like reading a news article from start to end. The lack of non-mouse scroll slows me down and frustrates me every minute of using it.

If you think that my mouse or track pad are faulty, they are not. I can scroll just fine in the original LMS window. The fault lies with the FS window.

FS is useful because it leverages on Turnitin’s vast database to match for similar content. However, that feature is an anti-plagiarism measure. FS is, as its name implies, for feedback. While I can provide feedback on assignments, I have to put up with lousy usability and constant time-out and error messages.

How is Turnitin going to respond to my feedback? With a non-user-friendly error message perhaps?

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