Another dot in the blogosphere?

Clumsy technology use

Posted on: October 16, 2017

“Apple
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This CNET article claimed that Apple Face ID might practically replace Touch ID for verification. This is no surprise given how Face ID is effectively a 3D mapping and recognition system.

Even neutrals have suggested that it could have applications beyond the iPhone. Offhand I can think of how Face ID might be expanded to banking services and venue access.

As smart these moves could be, their potential and effectiveness is stymied by dumb people.

I am not referring to people who refuse to adopt such technology or who do not have access. These people might have legitimate reasons for saying no. For example, they might have valid security concerns or financial limitations.

I am thinking about people who have bought in to the idea, but do not implement them properly. Here are two examples, both of which involve point-of-sale payment.

I find Apple Pay to be fast and convenient where it is available. However, I have been to one fast food joint where the reader was at crotch level. This is fine with Touch ID — I could reach down with my thumb on my iPhone. However, assuming that scanning, authorisation, and payment must occur in quick sequence, I would have to bow or kneel to have my face read with Face ID.

At a popular coffee place, the reader was located near shoulder level on a countertop. The counter itself prioritised the display and sale of knick-knacks so you had to reach awkwardly high and over to pay electronically with Touch ID.

To make matters worse, the reader faced the ceiling instead being angled towards the customer. How might it read my face?

Both these two establishments could avoid placing readers at odd spaces and angles. They should provide better experiences by taking customer perspectives and use.

As I often do, I link these everyday experiences to teaching and learning with technology.

These odd implementations of cashless payments are like clumsy edtech use. Teachers and administrators might have bought in to the use of a particular technology, a suite of tools, or an entire system. All these are typically led by one or more vendors.

However, all parties often forget the learner and do not know how to design from the learning point of view. This sounds like such a fundamental principle, but it is one of the most ignored or poorly understood.

My almost 30 years of being an educator have helped me distill this principle down to this: Teaching is neat. Learning is messy. 

“Teaching

Experts forget what it it like to be a novice. Sellers forget what it is like to be buyers. Worse still, both might argue that it is not important to take the perspective of those they serve.

We may have aspirations to be a so-called Smart Nation. But this push is meaningless if we have willfully dumb people.

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