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An expensive lesson: Bose QC25

Posted on: November 13, 2016

I dislike noise that prevents me from concentrating and thinking. Given that I do a fair amount of my work on the move in public transport or in cafes, I face a lot of noise.

Even libraries are not immune from interference because the quiet space makes even page flips, periodic sniffling, or inconsiderate talking seem loud.

So I invested in a pair of noise-cancelling headphones, the Bose QuietComfort 25, almost two years ago.


Video source

This pair of headphones is expensive, but I did not realise that I would have to pay an additional SGD49 so far each year to maintain them. This is not some insurance or other fee. This is the cost of replacement Bose ear cups.

The ear cups do not seem to be made for Singapore’s humidity. The photo shows what one of my old pairs looks like. I have not made them look worse. The photo shows the literal wear and tear from just putting the headphones on and off repeatedly.

Wear and tear of a pair of Bose QC25 ear cups.

I suppose that the company assumed that someone who bought the headphones would only wear them in a plane or in an air-conditioned office.

I already have two pairs of ear cups that have similar damage and my current third pair has just started showing the typical signs of wear and tear.

My receipts remind me that in October 2015 and May 2016, I visited a brick-and-mortar store in town to get replacements. This year I wised up. I read an article about Alibaba’s 11/11 online specials and searched Lazada’s offerings (Alibaba bought Lazada earlier in 2016).

I found the same ear cups from Lazada for a lot less. At the time of my purchase, I paid SGD8.60 for a replacement pair. My wallet felt relief from the savings and I felt stupid for paying so much in the past.

As is my habit, I wondered if there was a lesson for those of us in schooling and education.

I learnt my lesson. But can the same be said of schools or universities that keep buying and maintaining hardware and software that they underutilise or not use at all? I am thinking about “special” rooms or labs, “interactive” white boards, LMS which are neither about learning nor managing, and more.

In my case, I found something I needed for less by responding to timely information. But schools and other educational institutions spend so much more on the unnecessary. They listen uncritically to vendors and companies that do not process educational research or speak with authority.

So they spend foolishly like I used to. I have learnt my lesson. Have they?

[Full disclosure: I have not been paid by Bose or Lazada to mention them.]

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