Another dot in the blogosphere?

How mobile was I?

Posted on: June 15, 2014

I brought two cameras with me on my Scandinavian vacation, but I only had to use one, my iPhone.

I did not plan on this. My laptop suffered some water damage and I thought it had healed itself somehow. The display stopped working altogether on the first day so I did not have a place to transfer photos via SD card and edit them.

But I dare say that the photos I took with the phone were not half bad. I will still be adding to the galleries, but here is what I have online.

That said, I missed the laptop with its larger screen and more powerful editing tools. I also missed having simple features like captions in photos in the Google+ app. I actually had to use Teamviewer to access my home computer to add captions to the photos. Why not just wait till I got back? Simply because I would never get round to doing it.

I also had to approve transactions and sign work docs online. Our leave system is not mobile friendly and I normally have to log in twice to approve my staff members’ leave applications. Once in, I had to scroll about and zoom in/out unnecessarily so my staff could get the breaks they deserved.

I also used Teamviewer to access my work computer for intranet-only applications and to control my home computer to prepare documents for signing. I had previously used the Hello Sign app, but it accepted only PDFs and not docs. If you are mobile-only, there are not many apps that handle the file importing, converting, signing, and sending. So I did what had to be done.

But on to more positive mobile experiences.

Several hours before checking out of the hotel in Sweden, I received SMS and email notification that I could do so online. I did this and my key cards remained active for one hour after the automated checkout and I could leave the keys in the room or deposit them in a box. Convenient!

Most places in Denmark offer free wifi. There was access in cafes, hotels, buses, trains, museums, libraries, etc. I listed the places in order of ease of access (easiest to most difficult).

The cafes, hotels, and transport agencies seem to realize how many people need mobile-optimized access. Most hotels seem to realize people have more than one device. I found museums and libraries to be hit or miss because of the sheer number of people trying to access the shared resource.

I noticed more QR codes. There was one near the base of the Han Christian Andersen statue (to hear an audio story) and several at the Danish National Museum.

Before flying home, I received email from KLM to check-in. The problem at this stage of travel is not having convenient access to a printer. KLM solved that problem. The email led to a slick, pre-authenticated mobile website
which sent QR code boarding passes to my phone via email.

I eventually did not use the QR codes because there were many self-check in kiosks at Copenhagen airport. Unlike the airline-specific kiosks in airports like Changi, these were generic in that you could check in to any airline. There were several forms of authentication and I printed our boarding passes there.

I used a QR code boarding pass a few years ago in the USA and noted how the readers were not quite optimized for glass screens then. This time I noticed most people passing through the gates without delay, but there were one or two who had to pause and rescan.

Wanting to go mobile is one thing. Going mobile by circumstance and having a system ready for it is another. We just have to keep pushing for it and even demanding it. When people see how much better life can be with it, things will change.

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