Openness begets transparency begets trust
Posted May 27, 2014on:
I have had a draft of this reflection sitting in Evernote for such a long time I cannot remember exactly why I wrote it.
Let us say that you have a complex problem to solve. Some will lock down while others will open up.
One benefit of being strategically open is that it can create more transparent processes. This in turn can build trust.
Being more open with problems, ideas, or policies can result in greater feedback and critique. While doing this might result in slower implementation, you are more likely to get better inputs by crowdsourcing.
I think one reason some people do not like being open is that they fear that others will not understand the complexities of the issues at hand. But how are others expected to understand if you are not open in the first place?
Other times people worry that the process is messy and that being transparent is a sign of discord or weakness. But I think that it takes trust to build more trust.
You have to share some information that you might have withheld in the past. This leads to a more informed group that now knows the context, background, or the reasons why.
If you manage the situation well, it creates trust whether you succeed or fail during implementation. That trust is more important than the problem you tried to solve because it helps with the next problem.
Now I remember why it remained a draft. I was just rambling mentally.